What our lessons can and cannot do

Lessons are general education

Tandem Hour Languages is an online language school for working people and travellers in the UK. We teach Spanish, French, Italian and German through small live group classes, one-to-one lessons, level tests and conversation clubs, all run by qualified native-speaking teachers on flexible evening schedules. Much of what we teach is built around real travel moments: ordering at a market stall in Seville, asking for a platform change at Milano Centrale, or explaining an allergy to a waiter in Lyon. That is language practice. It is general education, and it is not personal, legal, medical, immigration or professional advice of any kind.

If a phrase pack mentions a pharmacy, a hospital, a visa desk or a rental contract, it is there so you can talk about the situation. For decisions that matter, please speak to the right professional or official source.

Progress is yours, and it varies

We cannot promise you will reach a certain level by a certain date. Some learners chat comfortably after a few weeks of role-play. Others need far longer, and that is completely normal. How quickly you move depends on the time you put in, how often you practise, what you already know and plenty of things outside a lesson, like a busy month at work or a long run of dark February evenings when the sofa wins. A level test shows where you are on the day you take it. It is a guide, not a certificate or a forecast.

Watch out for messages using our name

Now and then, people copy the name of a school to sell fake courses or ask for payment details. We will never ask for your bank PIN, card security code or online banking password by email, text or social media. We will never pressure you to pay through a gift card or an unfamiliar link. If something claiming to come from Tandem Hour Languages feels odd, stop. Do not click, do not pay, and check with us first using the email address shown on this site. Our only contact address is [email protected].

Materials can date, and rules differ by country

Travel habits, ticket systems, local customs and official rules change, and they are not the same in every country or region. A phrase that sounds natural in Madrid may raise an eyebrow in Buenos Aires. Entry rules, tipping customs or train booking steps we mention in class may have changed since a worksheet was written. Before you travel, check current information with official sources such as the relevant government or transport websites.

Questions about this notice

If anything here is unclear, write to us at [email protected] and a member of the team will reply.