Privacy Policy

Who we are

Tandem Hour Languages runs an online language school teaching Spanish, French, Italian and German to learners in the UK. This policy explains what personal information we collect through this website, why we use it and what you can ask us to do with it. Our postal address is 216 The Green, and you can reach us at [email protected].

What we collect

When you send a course enquiry, book a level test or ask about group classes, one-to-one lessons or conversation clubs, we collect what you type into the form. Usually that means your name, email address, phone number if you give it, the language you want to learn, your rough level and any notes about your travel plans or preferred evening times. If you sign up to our newsletter, we keep your email address and the date you joined. Our website also gathers basic technical data such as your browser type and the pages you visit, as described in our cookie policy.

Why we use it

We use your details to answer your enquiry, arrange a level test, place you in a suitable class and send the newsletter you asked for. Our legal bases under UK data protection law are taking steps at your request before a contract, our legitimate interest in running and improving the school, and your consent for the newsletter. You can withdraw consent at any time. Every newsletter has an unsubscribe link.

Who sees it

Only our team and the service providers who help us run the website, email and online classes. They act on our instructions and may not use your data for their own purposes. We do not sell your information. Ever.

How long we keep it

Enquiry details are kept for as long as we need them to deal with your request and for a reasonable period afterwards in case you come back to us. If you enrol, we keep records for as long as the law and our accounting duties require. Newsletter details are deleted once you unsubscribe.

Your rights

You have the right to ask for a copy of your data, to correct it, to have it deleted, to restrict or object to how we use it and to ask for it to be moved to another provider. To use any of these rights, email [email protected]. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, or at ico.org.uk.

Changes and contact

We may update this policy, and the latest version will always sit on this page. Questions? Write to [email protected].